Help

Returns and replacements

Nothing here is made until you order it, so there is no shelf to put a return back on. Here is what that means if something goes wrong.

We replace it, free

• — The print is off-center, faded, cracked or the wrong artwork.
• — The garment arrived damaged, stained or with a manufacturing fault.
• — You received a different item, color or size than the one ordered.
• — It never arrived, and tracking has gone quiet.

Email a photo within 30 days of delivery and we reprint and reship at our cost. You keep the original. Sending it back would cost more than making a new one, and it would only end up in a landfill.

We can't take it back

• — It fits differently than you hoped.
• — You changed your mind about the design or the color.
• — You ordered the wrong size.

This is the cost of not keeping stock. Before ordering, measure a shirt you already own flat across the chest and compare it to the size chart on the product page. Every product has one, in centimeters and inches, plus the height and size of the model in the product images.

Canceling

An order can be canceled while it is still queued. Once the printer starts, usually within a day, it cannot be canceled, because at that point it has been made for you.

Wrong address

If a package comes back to the printer because the address was incomplete, we reship it once you send a corrected one, and you cover the second postage. Tell us quickly if you spot a typo. Before it ships, we can fix it for free.

Anything else, write to info.deadfutures@gmail.com with your order number. See also shipping and production for how long each stage takes.