Document RT-1 · returns & replacements

If it arrives wrong

Nothing here is made until you order it, so there is no shelf to put a return back on. That changes what a return can honestly mean, and we would rather say so plainly than bury it.

We replace it, free

• — The print is off-center, faded, cracked or the wrong artwork.
• — The garment arrived damaged, stained or with a manufacturing fault.
• — You received a different item, color or size than the one ordered.
• — It never arrived, and tracking has gone quiet.

Email a photo within 30 days of delivery and we reprint and reship at our cost. You keep the original — sending it back would cost more than making a new one, and it only ends up in a landfill.

We can't take it back

• — It fits differently than you hoped.
• — You changed your mind about the design or the color.
• — You ordered the wrong size.

This one is on the honest side of unfair, and it is the real cost of not warehousing anything. Measure a shirt you already own flat across the chest and compare it to the size chart on the product page before ordering — every product has one, in centimeters and inches, plus the height and size of the model in the photograph.

Canceling

An order can be canceled while it is still queued. Once the printer starts — usually within a day — it cannot, because at that point the thing exists and it exists only for you.

Wrong address

If a parcel comes back to the printer because the address was incomplete, we reship it once you send a corrected one; you cover the second postage. Tell us fast if you spot a typo — before it ships we can fix it for nothing.

Anything else, write to info.deadfutures@gmail.com with your order number. See also shipping & production for how long each stage takes.